12 Questions to ask when investigating a laminate flooring complaint.
The following checklist questionnaire is a guide as to what might have gone wrong with Laminate flooring. Remember installation errors are the primary cause of failure. This is intended for retailers and suppliers in particular.
Was a qualified, professional installer used? If not look very closely at the installation procedure.
Was a new screed laid? If so how long was it allowed to set & dry? The full time could be up to 14 days.
Was the subfloor properly level and without irregularities? The floor should have a minimum flatness of 0.015 or 15mm variance over 10m.
If the subfloor was tiles, were the grouting joints filled? If the surface is tiled, grout lines deeper than 3mm and wider than 5mm must be filled.
Was the flooring allowed to acclimatize for 48hrs in the room at a temperature 18-26 degrees C?
Was sufficient space left around the edges for expansion? 8-10mm
Were expansion gaps installed for large areas and between rooms? 7-10m
Is the room exposed to lots of direct sunlight? Does the room become very hot? The room or floored area should never reach a temperature over 38 degrees C. Exposure to temperatures exceeding 38 degrees will void the warranty. The product is not suitable forinstallation in conservatories or areas exposed to excessive direct heat such as fully glazed sun-facing areas.
How was it cleaned? Use of excessive water/mopping?
Did moisture enter via walls or floor? Moisture could reach the subfloor from below or by migrating through the walls. To prevent moisture from penetrating to the sub-floor you may put silicone around the perimeter of the installation in such a way that it does not affect the ability of the floor to float within the expansion spaces.
Were furniture glides used to prevent scratching?
Was the pH of the subfloor tested? A combination of high pH levels (alkali) and high moisture content of the underlying floor can leads to problems. Concrete is naturally highly alkali but should not exceed a pH of 9 for a successful installation. Acid levels should not be below pH 6.
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